SugarHouse Online Casino NJ Review

SugarHouse Online Casino NJ Review

SugarHouse online casino logoThanks to a partnership with Golden Nugget, SugarHouse Casino began offering legal online gambling action in New Jersey on Sept. 13, 2016.

The casino is licensed by New Jersey Division of Gaming Enforcement (license no. NJIGP 15-002). The site features a plethora of games, with 373 titles available and new ones added every month.

As the online division of land-based casino operator Rush Street Gaming, SugarHouse’s strategy aims to appeal to the casual gambler by offering extremely generous bonus wagering requirements, a user-friendly interface, and exceptional live chat customer support.

SugarHouse NJ sign-up bonus

New players will enjoy the following promotions:

1) Up to $20 in bonus cash, no deposit required

The “up to” part may seem unusual to some readers, as most other casinos offer a fixed value on their welcome packages. However, SugarHouse’s approach has been to introduce a bit of a gamble into the mix. Your bonus amount will be determined by a free wheel spin and can range from $10 to $20.

The free spin is credited to your account automatically on registration, plus it requires no bonus codes. Some players may get extra-lucky too and win one additional free wheel spin, thereby doubling their potential no-deposit bonus.

You get to store this bonus in your account and activate it on demand. There’s no expiration date either.

2) A first deposit bonus of 100%, up to $100

Make a deposit within 14 days of registering your SugarHouse player’s account and receive a bonus equal to your deposit, but no greater than $100. This means first deposits below $100 will be matched with an equal bonus, while deposits of $100 and above will award a $100 bonus.

Use bonus code 100MATCH while depositing to qualify.

You will have 30 days to meet the bonus wagering requirements, which are discussed in more detail in the next section.

Claim $20 free and a 100% bonus up to $100 at SugarHouse Casino

SugarHouse Casino bonus wagering requirements

Both the no-deposit and first deposit bonuses are subject to an absurdly lenient 1x wagering requirement. No loopholes: simply play through the bonus amount once and may do with your bonus as you please.

The only restriction is you’ll need to play either video poker or slots for your wagers to count towards meeting this requirement. Bets placed playing Blackjack or Roulette, for example, won’t count.

Overview of SugarHouse

SugarHouse’s game selection is commendable, and the quality of their live chat support impeccable. The casino’s mobile app is one of the best in the business, and available game filtering options make browsing through their broad selection a great pleasure.

The simplicity of bonus terms & conditions is particularly praiseworthy, with wagering requirements that are currently unmatched by any of their competitors.

As far as constructive criticism goes, the casino would benefit from offering more progressive jackpot games, and perhaps adding some reload bonuses. Overall, an exceptional casino though.

  • Customer service
  • Software
  • Game selection
  • Bonus quality

Summary

Their in-house software is among the best in the business, with an intuitive interface that makes your playing experience exceptional.

While the casino would definitely benefit from a few additional bonus offers, the generous wagering requirements on what's available render this a non-issue in our book.

Only two drawbacks worth mentioning:

1) A very modest selection of progressive jackpot games
2) A lack of exclusive games

4.5

Games available at SugarHouse Casino

A small book could be written on the topic of SugarHouse’s game selection. Here’s what you can expect as of Sept. 18, 2017:

342 slot games

These include multiple hits from IGT, such as Cleopatra, Golden Goddess, and multiple Wheel of Fortune varieties. The site also features classics from the likes of:

  • Spin Games
  • NextGen
  • Bally Games
  • WMS
  • Konami

Minimum slot bets range from $0.01 to $250 per spin, and budget-conscious players will be happy to note most games can be fully covered for $0.50 or less.

Winning combinations range from 20 all the way up to 4,096 in Raging Rhino. Most games feature free spins and bonus rounds. For those who love the thrill of a progressive slot, Divine Fortune will prove worthy of their time.

Most slot games offer a return to player (RTP) of around the 95 percent mark.

14 video poker varieties

Courtesy of IGT and Spin Games. Titles include:

    • Deuces Wild
    • Regal Poker
    • Jester Poker
    • Jacks or Better

Bets as low as $0.01 and as high as $50 are available.

Five roulette tables

A particularly interesting choice is three-wheeled roulette. Min/max bets are $0.01 and $10, respectively, and depend on the variant being played.

Five blackjack games

Be it multi-bet blackjack with optional side-bets, single-deck blackjack, or just good-old classic blackjack, there’s a game for gamblers of all caliber. Small-stakes players can play a hand for $0.10, while the hard-core crowd gets to bet $100.

Bingo, Slingo, and Three Card Poker are available as well.

Slots highlights

With so many slot titles available, we thought it would be a good idea to take a closer look at some of the more popular titles:

Wings of Phoenix

Straight from Konami, this magic-themed slot offers between 8 and 30 free spins, depending on how many Green Emerald symbols scatter on the reels.

Minimum price to cover all 30 paylines is $0.45. Includes an exciting mystery feature. Available in browser and mobile apps.

Wheel of Fortune Ultra 5 Reels

This game is an interesting twist on the IGT classic. It comes with 30 paylines and a minimum spin cost of less than 2 cents.

Scatter wheel feature can be triggered by landing at least three scatter symbols. Landing three Ultra Wheel symbols anywhere on reels 2 through 4 will activate the Ultra Wheel bonus round. Wild multipliers are also available. This game is available on the mobile app as well.

Cleopatra Plus

Another excellent IGT title that is accessible through the browser and mobile applications. Customers can play all 40 paylines at a minimum price of $0.01 per line. In fact, the largest historical win multiplier to date was 1095x.

Landing three or more Pharaoh symbols triggers a free spin bonus. Features the Cleopatra Wild too. With that feature, any win made with the help of a wild is automatically multiplied by two.

WolfPack Pays

This is a wolf-themed 5-reel video slot game from NextGen. This game has 243 paylines in total can be covered for as little as $0.40 per spin. The game’s “On a Roll!” feature awards a free spin for every win, regardless of symbols. Wilds in Wolfpack Pays take up two spaces, effectively doubling your chance of landing a winning combination.

SugarHouse Mobile

The casino mobile app is available for smartphones with iOS or Android operating systems.

With over 140 games and counting, SugarHouse’s app leaves most of its New Jersey competitors in the dust. Games load extremely fast, too, making for a seamless playing experience. Here’s what we particularly liked about the app:

Game variety

You’ll get to enjoy titles from

  • SpinGames
  • Konami
  • ShuffleMaster
  • WMS
  • IGT
  • Rush Games
  • NetEnt

Minimum and maximum bets vary greatly as well.

Highly responsive user interface

Games and account settings are quickly accessible in the browser-based app.

Cashier and account management features

Customers wanting to make deposits or to manage cash bonuses can do so directly from the app.

Game selection is not only slots

In addition to hundreds of online slots, the site features 12 video poker varieties, three Blackjack games, and three video bingo rooms as well.

If there’s a single downside worth mentioning it would be the lack of progressive games on the mobile application.

Account registration and game access

You’ll need to be located within the United States in order to access the SugarHouse online casino website. Account registration, as well as banking operations, can be performed from any state by anyone 21 and older. Be advised, you’ll need to provide your Social Security Number for age verification.

Registration is simple too:

  • Navigate to the online casino website
  • Click the “Join Now” button in the top right
  • Fill out the simple registration form and wait for your confirmation e-mail

You do not need a special code to receive your no-deposit bonus.

Joining the real money games is only possible for players within New Jersey. Additionally, you will need to configure you device for WiFi signal reception.

Claim your SugarHouse sign-up bonus right now!

VIP and rewards program

SugarHouse offers an elaborate and exciting iRush program designed to reward active players for their loyalty. Those rewards depend on your account level. The rewards include:

  • VIP high stakes bingo events
  • Custom deposit limits
  • Special offers
  • Faster withdrawals
  • Ultra luxury VIP gifts
  • A dedicated concierge

While the number of available rewards may seem overwhelming, participation requirements are pretty straightforward:

The iRush program is based around a tier ladder, which should be familiar to anyone who’s ever played at an online casino. The more reward points you earn, the higher your account level and the more rewards you receive. Below is a list of required points for each level:

  • Level 1: 40 points
  • Level 2: 160 points
  • Level 3: 400 points
  • Level 4: 760 points
  • Level 5: 1400 points
  • Level 6: 2800 points
  • Level 7: 5200 points
  • Level 8: 8000 points
  • Level 9: 13,600 points
  • Level 10: 20,000 points

There is also an additional invite-only level with no officially listed requirements. The casino will likely reach out andcontact you directly if you qualify.

How to earn reward points

Loyalty points can be earned by placing real money wagers at SugarHouse’s casino games, with some games awarding more points than others. As a general rule, the higher a game’s RTP, the fewer points you’ll receive for playing it. Here’s a breakdown:

  • 94% RTP: receive 1 point per $4.17 wagered
  • 95% RTP: receive 1 point per $5 wagered
  • 97.5% RTP: receive 1 point per $10 wagered
  • 99.% RTP receive 1 point per $25 wagered

A game’s RTP is conveniently displayed in its interface. Moreover, a player can view it on-demand. Most slot games fall in the second group listed above.

In addition to the various rewards associated with the above loyalty tiers, you’ll receive a free wheel spin each time you level up. Players must utilize spins within 30 days in order to receive a guaranteed cash bonus.

Bonus sizes are random and depend on your current tier. Lower-tier players can expect an award between $1 and $100, while higher tier players can potentially win hundreds of dollars per spin.

Note that loyalty points reset at the end of the month. However, you will be able to take advantage of your tier rewards during the following month as well.

Take, for example, if you accumulate 760 points in January and end up with a Level 4 account. Although your loyalty points will be reset at the beginning of February, bringing you back down to Level 1, you’ll still be able to take advantage of Level 4 awards throughout February,  regardless of how many points you earn that month.

Promotions

As of Sept. 18, 2017, SugarHouse suffers from a lack of any casino promotions beyond the welcome packages discussed above. And while the iRush loyalty program and its various rewards make up for this to a certain extent, veteran gamblers may find the lack of daily and secondary deposit bonuses somewhat discouraging.

Below is a summary of available bonuses:

  • Up to $20 no-deposit bonus for new players. The bonus has 1x wagering requirement with no expiration date.
  • A 100 percent bonus up to $100 on your first deposit. There is a 1x wagering requirement, which expires in 30 days. Players must deposit no later than 14 days after registration.
  • Free daily bingo games are randomly awarded to players. These games pay real-money prizes too.

SugarHouse deposit and withdrawal options

The following deposit methods are available at SugarHouse:

  • Visa and Mastercard
  • SugarHouse prepaid card
  • ACH
  • Neteller
  • Check by mail
  • PayNearMe
  • Casino cage
  • Wire transfer
  • Online bill pay

The minimum deposit amount is $10.

For instant payments, use:

  • Credit card
  • Neteller
  • ACH
  • SugarHouse prepaid card
  • Online bill pay

If you have small cash deposits of up to $500, use PayNearMe to deposit at a 7-Eleven convenience store.

For large cash payments we recommend Golden Nugget casino cage deposits, wire transfer, and check by mail.

Maximum deposit limits vary by payment method. You can view those in the cashier menu when making payment.

Withdrawal methods include:

  • SugarHouse prepaid card
  • ACH
  • Neteller
  • Check by mail
  • Casino cage

The first four methods carry a processing time of three business days. Check by mail allows for the largest withdrawals, but can take up to three weeks for delivery. ACH deposits are probably your best option.

Customer support

The casino’s FAQ section contains elaborate and useful responses to questions ranging from those on account registration and bonuses, to those on geo-location and legal matters.

Live chat is available from 9:30 a.m. to 3 a.m. EDT. This is where SugarHouse’s customer support truly shines. Representatives are exceptionally helpful, going above and beyond to find the correct answers regardless of question complexity.

Plus, if an answer turns out to be elusive, expect them to investigate further and follow up with you by e-mail once they find a solution. This is the best live chat support we’ve encountered at an online casino, hands down.

You can also reach support using an online contact form or by calling 855-752-9101, toll-free.

SugarHouse Philadelphia Casino

Background

Strategically situated along the western bank of the Delaware River in Philadelphia, Pennsylvania, SugarHouse casino officially launched on Sept. 23, 2010. It is one of five casinos that state granted a gambling license in 2006. The Pennsylvania Gaming Control Board issued the license to SugarHouse as well as to Foxwoods, PITG Gaming, Mount Airy, and Sands Bethworks.

The casino stirred up a bit of controversy when residents of the Fishtown neighbourhood created an anti-casino coallition. Members of the group included Casino Free Philadelphia and Neighbors Allied for the Best Riverfront.

The coallition’s wanted to restrict SugarHouse’s expansion and activity. So far, their efforts are not particularly successful.

Cope Linder designed the casino building. The design group is an award-winning architecture firm known for its contemporary industrial themes. Among Cope Linder’s other projects are Caesars Atlantic City and Borgata.

Game selection

Located on a 22-acre piece of land on 1080 N. Delaware Ave., SugarHouse spreads more than 3,000 slot machines, including titles such as Thunder Cash, Grand Dragon, and Lightning Link.

The vast 1,300,000-square-foot complex additionally offers multiple video poker machines, such as Ultimate X Poker and Hot Roll Poker.

Table game junkies will relish in the casino’s wide game selection too, which includes, among others:

  • Baccarat
  • Pai Gow
  • Craps
  • European and American roulette
  • Three card poker
  • Blackjack
  • Spanish 21
  • High card flush
  • Pai Gow tiles
  • Sic Bo
  • Mississippi poker
  • Four card poker
  • Heads-up hold’em poker

The casino’s Rush Rewards system provides players with extra bang for their gambling buck. Players simply register for an account, claim your Rush Rewards card, and play SugarHouse’s table games and slots to earn points.

Later, players can exchange those points for free play and other bonuses. Additional membership benefits include:

  • Special birthday offers
  • Free casino play offers
  • Free food offers
  • Entry multipliers for certain promotions
  • Complementary room at The Cosmopolitan in Las Vegas

Additionally, your membership card entitles you to multiple discounts, with current and past examples including:

  • 10 percent discount at Chart House seafood restaurant
  • A $20 Uber ride discount
  • 10 percent Krispy Kreme Doughnuts discount
  • A $10 discount at Barb’s Harley Davidson motorcycle store
  • 10 percent discount at 1225 Raw Sushi & Sake Lounge

The poker room at SugarHouse Philadelphia

SugarHouse casino’s land-based poker room was the first in Philadelphia. Players can order food service directly from any of the 28 tables in the poker room. The casino encourages visitors to book a seat at a table prior to arrival. Players can do that by calling 215-717-3883.

Games include no-limit hold’em, with stakes ranging from $1/$2 to $2/$5, as well as one $5/$5 pot-limit Omaha table. Managemnt can introduce other tables on special request thoughh.

SugarHouse also offers multiple MTT’s and satellite tournaments, which are available every day except for Sundays. Tournament buy-ins range from $45 to over $600, with starting stacks of 12,000 or 25,000 chips, depending on tournament format.

Due to the low cash game stakes, the SugarHouse poker room provides an ideal choice for small-stakes players. Meanwhile, high rollers should probably seek action elsewhere.

Other land-based casino features and amenities

SugarHouse’s land-based casino offers multiple casino bonuses. Current and past examples include:

  • Spin to Win: Register your first Rush Rewards loyalty card and receive a free spin with a chance to win up to $500.
  • Yearly jackpot sweepstakes: If you win a jackpot of $1,200 or more, you’ll be automatically entered into a monthly drawing for a chance to win your share of $15,000 in free casino play.
  • Birds win, you win: Customers receive $10 in food comps if the Philadelphia Eagles win.

As with any casino, players can request a win/loss statement on demand. However, allow up to 14 days for processing. Players can request these reports directly on SugarHouse’s website. Additionally, Rush Rewards card holders may file a request for a personal, interest-free casino credit line. However, payments on the credit line are due within 30 days.

Finally, the Event Center at SugarHouse is a great place to experience live sports events, including MMA and boxing fights. Check out the casino’s event calendar for more.

SugarHouse Online Casino

SugarHouse launched its online division on Sept. 13, 2016, after partnering up with New Jersey-based Golden Nugget Casino. Their in-house software is among the best in the business, with an intuitive interface that makes your playing experience exceptional.

While the casino would definitely benefit from a few additional bonus offers, the generous wagering requirements on what’s available render this a non-issue in our book.

Only two drawbacks worth mentioning:

1) A very modest selection of progressive jackpot games
2) A lack of exclusive games

However, we consider the above to be relatively minor problems – ones we expect SugarHouse solves as time goes by.

You will need to be within New Jersey State lines to participate in SugarHouse’s real money online games.

Start playing at SugarHouse NJ today!

SugarHouse and responsible gambling

Like other online casinos legally operating in New Jersey, SugarHouse takes compulsive gambling seriously. As a result, it employs multiple strategies to try to reduce its harmful effect on gamblers and their families.

Players can restrict the maximum deposits allowed in a given time period. Limits can be decreased on demand as well, while increasing limits requires you wait a predetermined period.

It’s also possible to completely shut yourself out from the casino software by initiating a cool-down or self-exclusion protocol. Doing so will render your SugarHouse account unusable for anywhere between a few days and 10 years. A confirmed decision to lock your account is final. Neither you nor SugarHouse can revoke it.

Finally, SugarHouse personnel are trained to recognize compulsive behavior in online players and will take all necessary steps to help out when an intervention is warranted.

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